Refund & Cancellation Policy
This policy applies to digital consulting, website design, development, maintenance, SEO, and related services provided by Almazora LLC.
1. Project Quotes
Each project is scoped and priced according to the agreed deliverables. The applicable proposal, invoice, or order confirmation controls if it contains more specific terms.
2. Cancellation Before Work Begins
If you request cancellation before substantive work has started, we will review the request and refund any refundable unused amount, less any clearly disclosed non-refundable costs or work already performed.
3. Cancellation After Work Begins
Once design, development, consulting, or other billable work has started, amounts attributable to work already completed are generally non-refundable. Any remaining unused amount will be handled according to the written project agreement.
4. Revisions and Client Delays
Requests outside the agreed scope may require an additional quote. Delays caused by missing content, approvals, credentials, or client decisions do not automatically create a refund right.
5. Defects and Corrections
If a delivered item materially fails to match the agreed written scope, please contact us promptly with details. Where appropriate, we will work to correct the issue within the agreed scope.
6. How to Request a Refund or Cancellation
Email contact@almazorallc.shop with your name, project/invoice reference, the service concerned, and the reason for the request. You may also contact us through WhatsApp.
7. Timing
Approved refunds are returned through the original payment method where practical and subject to the processing time of the relevant payment provider.